Privacy Policy
This policy explains how Welcome to Australia™ handles information you share when planning your move.
Effective 18 October 2026
Information we collect
We collect account details, relocation preferences and information you choose to enter into planning tools, including family, work and financial planning information. We may also receive technical and usage information needed to operate and protect the service.
How we use it
We use this information to provide your account, personalise planning tools, maintain security, respond to enquiries and improve the service. We use service providers, including Base44 for app infrastructure and Stripe for payments, where needed to deliver these functions.
Payments and sharing
Payments are handled by Stripe. We do not need to store your full card details. We share information with service providers only where needed to operate the service, meet legal obligations or with your permission. Providers may process or store information outside Australia or New Zealand.
Storage and security
We take reasonable steps to protect information from misuse, loss and unauthorised access. No online service can guarantee absolute security.
Your choices and rights
You can update information in the app and contact us to request access to, correction of or deletion of personal information, subject to applicable legal and record-keeping requirements. If you have a privacy concern, please contact us so we can investigate.
Contact
For privacy questions or requests, email support@bigmoveaustralia.com.